FAQs
Help Center
Welcome to our sweet little world 💕
Tap a section below to find quick answers, or reach out anytime—we’re happy to help!
→ How do I place an order?
Simply browse our shop, add your favorite items to your cart, and proceed to checkout.
Follow the steps to enter your shipping and payment details—then you’re all set!
→ Can I make changes after placing my order?
We process orders quickly, so changes or cancellations are only available within 12 hours of purchase.
After that, your order may already be in production and cannot be modified.
→ I entered the wrong shipping address—what should I do?
Please contact us as soon as possible at support@sweetbiie.com 💗
If your order hasn’t shipped yet, we’ll do our best to update it!
→ Will I receive an order confirmation?
Yes! You’ll receive a confirmation email right after placing your order.
→ How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow your sweet delivery.
→ What payment methods do you accept?
We accept all major credit/debit cards, and secure checkout options are available at checkout.
→ Can I place a bulk or custom order?
Yes! We’d love to help—please contact us with your request, and we’ll create something special just for you.
→ How long does it take to process my order?
Orders are processed within 1–3 business days.
→ How long does shipping take?
Delivery typically takes 3–7 business days, depending on your location.
→ Do you offer free shipping?
Yes! Enjoy FREE U.S. shipping on orders over $35
Orders under $35 ship for a flat rate of $6
→ Where do you ship from?
All orders ship from Lincoln, California.
→ Can I cancel or change my order?
Orders can be canceled within 12 hours of purchase. After that, they may already be in production and cannot be changed.
→ Do you accept returns or exchanges?
Due to the handmade nature of our products, all sales are final.
→ What if my item arrives damaged or incorrect?
Please contact us within 3 days of delivery with your order number and a photo.
support@sweetbiie.com
→ How are refunds handled?
Approved refunds are issued to your original payment method within 5–10 business days.
→ Do I need an account to place an order?
Nope! You can check out as a guest.
But creating an account makes future shopping faster and easier.
→ How do I create an account?
- ▪️Click the account icon on our website and select Create Account ✨
- ▪️Enter your email, create a password, and you’re all set!
→ What are the benefits of having an account?
With a SWEETBiiE account, you can:
- ▪️Track your orders.
- ▪️Save your shipping details for faster checkout.
- ▪️View your order history
- ▪️Be the first to know about new drops & special offers.
→ I forgot my password—what should I do?
No worries! Click Forgot Password on the login page and follow the steps to reset it.
→ Can I update my account information?
Yes! Simply log in to your account to update your email, password, or saved details anytime.
→ Will I receive emails if I create an account?
You may receive updates about your orders and occasional sweet offers.
You can unsubscribe anytime—no worries!
→ Do you offer discount codes?
Yes! We occasionally offer special discounts and promotions—be sure to join our email list or follow us on social media so you don’t miss out.
→ Can I use more than one discount code?
Only one code can be used per order.
→ Why isn’t my discount code working?
A few things to check:
- The code may have expired
- Minimum purchase requirements may not be met
- The code may only apply to specific items
- Only one code can be used at checkout
If you’re still having trouble, feel free to reach out—we’re happy to help.
→ Do you offer discounts for bulk orders?
Yes! Please contact us with your order details, and we’ll provide a custom discount for you.
→ Do you offer sales or promotions?
Yes, we run occasional sales, seasonal promotions, and special offers throughout the year.
→ Can I apply a discount after placing my order?
Discounts must be applied at checkout and cannot be added after an order is placed.
→ Do discount codes apply to sale items?
Discounts typically cannot be combined with sale items unless stated otherwise.
→ Do you offer gift cards?
Yes! We offer digital gift cards—perfect for any occasion.
→ How will I receive my gift card?
Your gift card will be delivered instantly by email after purchase.
→ Can I send a gift card to someone else?
Yes! You can forward the email to your recipient or print it out for a sweet surprise.
→ How do I use a gift card?
At checkout, simply enter your gift card code in the discount/code box.
→ Do gift cards expire?
No! Our gift cards do not expire, so you can use them anytime!
→ Can I use a gift card with a discount code?
Yes! Gift cards can be used together with a discount code unless stated otherwise.
→ Can I return or refund a gift card?
All gift cards are final sale and cannot be returned, exchanged, or redeemed for cash.
→ What if I lose my gift card?
Please contact us at support@sweetbiie.com
We’ll do our best to help locate it if possible.
→ Do you attend craft fairs or pop-up events?
Yes! We love meeting you in person at local craft fairs and pop-up events.
→ How can I find out where you’ll be next?
Follow us on Instagram and Facebook @sweetbiie
We always post upcoming events, dates, and locations there.
→ What products will be available at your booth?
We bring a curated selection of our handmade hair accessories and jewelry.
You may also find exclusive designs only available at our pop-ups.
→ Do you offer special discounts at events?
Sometimes! We may offer exclusive event-only deals or bundles, so be sure to stop by.
→ What payment methods do you accept at your booth?
We typically accept cash and major credit/debit cards
→ Can I place a custom or bulk order at the event?
Yes! We’d love to help—just ask us at the booth or contact us after the event.
→ Can I return or exchange items purchased at a pop-up?
All pop-up purchases are final sale, but if there’s an issue, please reach out—we’re happy to help.