We are available 7 days a week, 10AM – 5PM (PST), and can be reached at (916) 587-2978. You may submit your inquiry using contact form, responses are usually returned within 24 hours.
Try to reset your password using Forgot Your Password Form. You’ll be asked to submit your account’s email address to reset your password.
Please click the "Login/Register" person icon at top of the page, and then sign in to your account. Go to the Account Information area of My Account to update your email or password.
We try to carry as much great merchandise as possible, but sometimes things sell out quick! You can contact Customer Care, but unfortunately we may not be able to give you any specific details beside low, medium, or high inventory on any given item.
You have the option to shop as a guest and create an account if you choose.
A wish list allows you to save products without adding them to your current shopping bag to purchase immediately. When you are ready to purchase a product in your wish list, you can move it from the Wish List to your Shopping Bag and then Checkout.
You must create an account to save your wish list and access it on return visits to the website.
You will be sent a confirmation email once your order is placed along with your shipping tracking link. You can log into your account at any point and check the status of your order.
You will be sent a confirmation email once your order is placed along with your shipping tracking link.
Please call or email us within 24 hours to determine if your order can be cancelled. (916) 587-2978 or firstname.lastname@example.org.
No problem, please contact us right away. However, if your order has already shipped we will try our best to locate the package for return.
Free shipping is available for all qualify orders over $35 before taxes, discounts, additional charges and shipping fee. This offer is good toward jewelry or small items. Handbags, clothing and heavy weight items are excluded. Free shipping is valid on standard ground shipping to the U.S. delivery addresses in the 48 continental states. Excludes Alaska & Hawaii. Please see our Shipping & Delivery page for details.
We ships anywhere in the United States, including Hawaii, and Alaska. Orders typically arrive within 5-7 business days after being processed. Standard orders are delivered by USPS Monday through Friday. Shipping times are estimated and may varies due to promotions or holidays and by shipping destinations. We also offer Priority (2 business days) and Express shippings. All orders must be placed by 12:00 noon (PST) to ship the same day. 9-12 business days for Alaska & Hawaii.
Standard shipping is a flat rate of $5.95 unless the order subtotal is $49 or more, which qualifies the order for free shipping. Priority and Express shipping fees are varies by shipping destinations. Please see our Shipping & Delivery page for details.
Yes you can! Feel free to use a P.O. Box address for your shipping address.
Not yet, but we do ship throughout the United States, including Hawaii, and Alaska.
Free Shipping: 5-7 business days, delivery time: ship within 24 hours. Standard Ground Shipping: 3-7 business days, delivery time: ship within 24 hours. Priority Shipping: 2 business days, delivery time: ship next day. Express Shipping: 1 business day, delivery time: ship next day. All orders must be placed by 12 pm (noon) PST to ship the same day.
No problem! Please call or email us as soon as possible. (916) 587-2978 or email@example.com.
You can submit a return within 14 days of your purchased date. Complete the Return Merchandise Authorization (RMA) form enclosed with your SweetBiie and all promotional items and/or gifts included with a purchase. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Full refunds will be credited to the original method of payment with the exception of: No receipt or tag: Receive a SweetBiie store credit for the current selling price of the item at the time of return. Purchases of gift cards: All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen. PayPal purchases: Returns made in-store with PayPal as the original form of payment will receive a refund tendered in the form of any major credit card. Visit our Returns & Exchanges page for details.
We want you to be completely happy with your SweetBiie order. If you are not completely satisfied, you may return the product to us along with either the labels or receipt and we will repair/replace it. We do not provide refunds of used merchandise unless defective. We will credit your account or issue you a SweetBiie store credit. All item(s) must be returned within 14 days of receipt of merchandise.
No receipt or tag? You can receive a SweetBiie store credit for the current selling price of the item at the time of the return.
If you have any questions or concerns regarding your return please contact us via phone at (916) 587-2978, 10AM-6PM (PST) or via email at firstname.lastname@example.org.
Your gift receipt can be used for your return and we will issue a SweetBiie store credit in exchange for your gift return. You can receive a SweetBiie store credit for the current selling price of the item at the time of the return.
Unfortunately we cannot, but we will be more than happy to refund the original purchase order in full to your original payment method.
Great question! Don't worries, your credit card and personal information are safe with us!
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